سياسة الإستبدال والإسترجاع

In the event that the buyer purchases a product and does not receive their goods, or receives a product that differs from what was mentioned on the product page, or if the product is damaged or not functioning properly, the buyer can request protection according to the Buyer Protection Program and within the return policy on the website, which allows you to return it for free and get all the money paid, subject to the terms and conditions set by the website. All you need to do in this case is contact us within 3 days from the date of receiving the item you wish to return, and ensure that the item remains in its original packaging and in the same condition in which you received it, without use or wearing it. If it is confirmed that the item you want to return is damaged, not functioning correctly, or does not match the description provided on the website, you will receive all the money you paid as the price of the item, plus the shipping costs you paid when purchasing the item. After the site management receives the report, the necessary procedures will be taken to verify the condition and details. If it is decided by the site to return the product to the customer, the product will be returned and the amount paid will be refunded along with the shipping costs paid earlier. Shipping fees for return requests: - If the return is due to an error caused by the site or a problem with the sent product, and the buyer objects within 3 days of receiving the order (the protection period provided by the site). - The site bears the shipping fees paid to ship the product to the buyer if the buyer objects after 3 days of receiving the order (only if the return is approved by the site). - The buyer bears the shipping fees paid to ship the product to him. - The site bears the shipping fees for returning the product if the return is due to the buyer's mistake and the product remains in its original condition without opening. - If the buyer objects within 3 days of receiving the order (the protection period provided by the site). - The site bears the shipping fees paid to ship the product to the buyer. - The site bears the shipping fees for returning the product if the buyer objects after 3 days of receiving the order (only if the return is approved by the site). - The buyer bears the shipping fees paid to ship the product to him. - The buyer bears the shipping fees for returning the product. Products that are not returnable or exchangeable upon receipt are: • Items requiring special storage conditions such as refrigerated medicines, milk, and baby foods. • Deodorants and personal and feminine hygiene products, unless there is a manufacturing defect in the product. • Makeup and contact lenses. • Opened or used products by the customer, or products whose original condition has changed, or whose packaging has been damaged due to poor storage or use by the customer.